Working Parents’ Clinical Support Program
A clinical safety net for working parents backed by 25 years of paediatric nursing
Unplanned absence already costs Australian employers real money: the average direct cost of absence per employee reached $4,025 in 2024, and average sick-leave use is now running around 14 days a year, both figures trending upward. A meaningful share of that falls on working parents, whose leave is often driven not by their own illness but by a child's fever, a daycare exclusion, or a frightening first reaction to a new food. Standard EAPs offer generalist counselling, not a clinician who can tell a parent, in the moment, whether a rash is urgent.
Supporting Working Parents & Mitigating Unplanned Absenteeism
Unplanned absenteeism costs Australian businesses a significant amount of money every year. The average direct cost of absence per employee reached $4,025 in 2024.
A primary, understated driver of lost executive hours is working parent acute stress, midnight infant health emergencies, and complex childhood chronic disease management (such as severe allergies and eczema).
Providing direct access to specialist pediatric clinical support protects critical talent, reduces leave utilization, and positions your firm as an industry-leading employer of choice.
How can we support your corporate working parents?
We give your working parents access to Lunch & Learn sessions, digital downloadable toolkits, for every eventuality that a child may throw at them before work, and direct, on-demand access to a specialist paediatric clinician, someone they can turn to the moment a child spikes a fever, has a reaction to a new food, or needs first aid, instead of guessing, googling, or defaulting to a sick day "just in case."
With 25 years of paediatric nursing experience and a decade as a Clinical Nurse Specialist in Paediatrics, we translate clinical uncertainty into clear, confident next steps, through live masterclasses, private Q&A access, and practical toolkits, so parents can make the right call quickly and get back to work with peace of mind.
Whats included?
- Quarterly Clinical masterclasses (Lunch & Learn style)
- Digital Downloadable Toolkits
- Parent access to a digital guidance platform “Ask Nurse Heidi”
Quarterly Clinical Masterclasses (60 min, live or hybrid)
Infant Emergency Preparedness
choking, CPR, high fever
Starting Solids & Allergy Safety
allergen introduction, eczema, anaphylaxis action plans
Winter Illness & Daycare Sickness
croup, RSV, when to call an ambulance vs. home care
Toddler Safety
bites, burns, head injuries, accidental ingestions
Digital Toolkits
Co-branded guides covering:
- Infant CPR and choking
- Daycare sickness decision matrix
- Allergy first aid steps
- Travel first-aid checklist
Given to every employee going on or returning from parental leave.
"Ask Nurse Heidi"Clinical Guidance Platform
Traditional EAPs offer generic mental health counseling. They do not provide clinical guidance on whether a toddler’s rash looks like hives, how to use an Epipen, whether to send your child to daycare that day, or what to do when starting peanut butter.
How it works: Employees get access to a secure, private async communication channel
When can parents access?: Parents can ask non-emergency questions during dedicated office-hour windows (Monday–Friday)
The Working Parents’ Clinical Support Program is offered by Heidi Young, a Registered Paediatric nurse of 25 years, trusted by thousands of parents
Clinical disclaimer: Strictly structured as clinical health education, triage guidance, and nursing support, not formal medical diagnosis or emergency dispatch.
The Hidden Cost of Working Parent Stress
Modern Employee Assistance Programs (EAPs) offer vital mental health support, but they lack clinical pediatric capability. When a returning parent is panicked by an infant’s acute fever, allergic reaction during allergen introduction, or severe eczema flare-up, traditional counseling services cannot resolve the core issue.The resulting business impact includes:
Excessive Carer's Leave: Parents taking full days off for issues that could be triaged or managed with expert clinical guidance.
Presenteeism & Productivity Drops: Executive parents managing severe sleep deprivation, anxiety around childcare medical readiness, and health-related stress during critical work hours.
Parental Leave Attrition: High-performing talent resigning during or immediately following parental leave due to overwhelm and lack of practical clinical support.
Corporate Program Structure & Tiers
The Executive Working Parent Health & Emergency Benefit provides multi-layered pediatric clinical access through a combination of live expert masterclasses, asynchronous nurse access, and digital clinical toolkits.
Retainers starting from $3500/year
Boutique Tier
1 – 49 Employees
- 2 Live Masterclasses/year
- Digital Emergency Toolkit Access
- Async Nurse Q&A support for up to 10 registered working parents
- Prices starting from $3500
Mid-Market Tier
50 - 250 Employees
- 4 (Quarterly) Live Masterclasses/year
- Digital Emergency Toolkit Access
- Async Nurse Q&A support for up to 25 registered working parents
- Price available on request
Enterprise Tier
250 - 1000 Employees
- 4 Masterclasses + 2 Executive Special Sessions
- Co-Branded Emergency Digital Hub
- Async Nurse Q&A support for up to 75 registered working parents
- Price available on request
Measurable Return on Investment
By integrating a specialised pediatric nurse partner into your corporate benefits suite, your organisation gains direct, quantifiable outcomes:
Absenteeism Reduction: Preventing just 3 to 5 unplanned carer's leave days per senior executive per year completely recoups the enterprise retainer.
Enhanced Return-to-Work Rates: Higher retention rates among high-value female and male executives transitioning back from parental leave.
Psychosocial Risk Mitigation: Proactively addressing non-work stress factors in compliance with modern workplace health and safety frameworks.
Pilot Offer
We offer a standalone 60-Minute Working Parent Clinical Masterclass for $950.
If you decide to roll out a full annual package for your team within 30 days of the session, we credit the full $950 directly toward your annual retainer.
Trial a 60-Minute “Lunch & Learn” Masterclass First
Inclusions: 45-min presentation + 15-min Q&A, digital cheat sheet for attendees
Pick your subject or request a custom class
Allergy & Anaphylaxis recognition & response in a young child
Introducing common allergy foods to your child
Safe Food Prep and Choking first aid in young children
Not ready for a full annual commitment? Test employee engagement with a standalone 60-minute interactive workshop delivered live (onsite or virtual) by a veteran paediatric specialist nurse.
Supported Parents =
content and productive workplace
Zero Long-Term Commitment: Test attendance, staff feedback, and content relevance before rolling out a wider benefit package.
100% Fee Credit: Convert to any annual retainer within 30 days, and 100% of your pilot fee ($950 + GST) is credited directly toward your enterprise agreement.
Turnkey Delivery: Includes session promotion templates, live presentation + Q&A, and downloadable emergency cheat sheets for all attending staff.